These Terms & Conditions govern the use of our services. By engaging with us, you agree to the terms outlined below. These terms are designed to ensure transparency, fairness, and a clear understanding between us and our clients.
Project Process & Delivery
- Each project begins with an initial consultation to understand your requirements, objectives, and expectations.
- A project scope, timeline, and deliverables will be agreed upon before work commences.
- Project timelines are dependent on the complexity of the work and timely feedback, approvals, and content provided by the client.
- Any changes or additional requirements requested after project approval may result in revised timelines and additional charges.
Pricing & Payment Terms
- All services are custom-based, and pricing is determined by the scope, features, and specific needs of each project.
- Payment is generally required in full and in advance before the commencement of any work.
- Returning or long-term clients may be offered partial, staged, or milestone-based payment options (for example, 50% upfront and 50% upon completion), subject to agreement.
- Payment terms are agreed in writing prior to the start of the project.
- Work will not commence until the agreed initial payment has been received.
Refund Policy
- We offer a 7-day no-questions-asked money-back guarantee from the date payment is received.
- Refund requests made within this period may be honoured provided that no substantial work has been completed.
- Once development or design work has commenced, refunds may not be available after the 7-day period.
- No refunds will be issued for completed projects, delivered services, or approved milestones.
- Approved refunds will be processed using the original payment method and in accordance with UK banking timelines.
Client Responsibilities
- Clients must provide accurate information, content, and materials required for the project.
- Any delays in providing feedback or content may affect delivery timelines.
- The client confirms that they have the legal right to use any materials supplied, including text, images, logos, or media.
Revisions & Amendments
- Revisions are included as outlined in the agreed project scope.
- Requests outside the agreed scope may be treated as additional work and may incur further costs.
Support & Maintenance
- Ongoing maintenance and support services are provided separately unless specifically included in the project agreement.
- Support terms depend on the selected maintenance plan or service agreement.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Chargeback & Project Confirmation Policy
To ensure transparency and protect both parties, we follow a clear project confirmation process.
Once the project is completed and delivered, we provide the client with access to review the final work. After 7 days of project delivery, we will send a feedback and confirmation form to the client. This form is used to confirm that:
The project has been fully delivered
The website or service is working as described in the agreed scope of work
The client is satisfied with the delivered service
By submitting the feedback form, the client confirms successful delivery and acceptance of the project.
This confirmation serves as official proof of project completion and delivery. It may be used as supporting evidence in the event of any payment disputes or chargeback claims. Once confirmation has been provided, the project will be considered completed and accepted.
We implement this process to protect against fraudulent chargebacks and to ensure fairness for both the client and our business.
Final Statement
All pricing, timelines, and payment structures are subject to project requirements and client needs. We aim to maintain open communication and provide fair, transparent, and professional services at all times.
