Privacy Policy

We are committed to protecting your privacy and handling your personal data in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

• Name, email address, phone number, and business details
• Information provided through contact forms, enquiry forms, or email communications
• Project-related information shared during consultations or service delivery
• Technical information such as IP address, browser type, device information, and website usage data
• Any other information you choose to provide when contacting us

2. How We Use Your Information

We use your personal data to:

• Respond to enquiries and communicate with you
• Provide and manage our services
• Prepare proposals, quotations, invoices, and contracts
• Deliver and support your project
• Improve our website, services, and user experience
• Comply with legal, regulatory, or contractual obligations

We only collect and use personal data where it is necessary and relevant.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following legal bases:

• Consent – where you have given clear permission

• Contract – where processing is necessary to fulfil a contract or take steps before entering one

• Legal obligation – where required by law

• Legitimate interests – where processing is necessary for our business and does not override your rights

4. Data Protection & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal data is limited to authorised personnel only.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data.

Your data may only be shared with trusted third parties where necessary to provide our services, such as:

• Hosting providers
• Payment processors
• Email or communication services

All third parties are required to respect the security of your personal data and process it in accordance with the law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

You may exercise these rights by contacting us using the details on our website.

8. Cookies & Tracking Technologies

Our website uses cookies to improve functionality, user experience, and performance.

Types of Cookies We Use

• Strictly Necessary Cookies – required for website functionality
• Analytics Cookies – help us understand website usage and performance
• Functional Cookies – remember preferences and enhance usability

Cookies do not collect personal data without your consent.

Cookie Consent

When you first visit our website, you will be asked to accept, reject, or manage cookie preferences. You can change or withdraw your consent at any time through your browser settings or cookie management tools.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. We encourage you to read their privacy policies before providing any personal data.

10. International Data Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any updates will be published on this page and will take effect immediately.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the contact details provided on our website.